Shipments

We offer free shipping on all orders to Canada and orders over $25 to the USA.

On orders with an unspecified delivery service we may use any delivery service at our sole discretion. Amazon may fulfill some orders on our behalf, depending on the final destination, stock availability, and other factors.

Packages are generally dispatched same day after receipt of payment for orders placed before 14:00 (on a business day) and are shipped via Purolator or Canada Post with tracking. A signature may be required for the carrier to release your order. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Fast Alberta Shipping

Alberta customers have access to our Fast Alberta Shipping option, arriving on the next business day in major centres. This option may be delivered by Amazon, Canada Post, or Purolator depending on the destination postal code and product availability. If you would like to select your carrier, regular rates for that carrier will apply.

International Express Orders

International express orders shipped via Purolator will usually be delivered to you in the destination country by UPS.

Orders Shipped by Amazon

Some orders with an unspecified shipping method may be shipped out by Amazon on our behalf. Please understand in these cases we are not acting as a drop-shipper. All inventory Amazon ships on our behalf is fully owned by us and stored, picked, packed, and shipped by them. These orders may arrive in Amazon packaging. These orders may take up to 4 days to ship, but you can calculate the delivery date from the order date instead of the ship date.

Returns

Domestic Returns

We will accept any domestic order returned for refund within 15 days of delivery. Make sure to request an RMA within this time frame. Upon our receiving the item you will be credited your refund to the same method you used to make the purchase.

We'll pay for shipping back to us. For discretionary return reasons (ie. ordered by mistake, don't like the colour) we will deduct the cost of return shipping from the amount refunded to you. If we find that the return reason was misrepresented upon receipt of the item, we will adjust the refund accordingly.

International Returns

We can only accept international returns from USA customers.

Within 15 days of delivery, we can accept any US order returned for refund. Make sure to request an RMA within this time frame. Upon our receiving the item you will be credited your refund to the same method you used to make the purchase.

We'll pay for shipping back to us. For discretionary return reasons (ie. ordered by mistake, don't like the colour) we will deduct the cost of return shipping from the amount refunded to you. If we find that the return reason was misrepresented upon receipt of the item, we will adjust the refund accordingly.